Senior Application Support Specialist / Application Analyst

We are seeking a highly skilled Application Support &
Analysis professional to manage, support, and optimize enterprise business
applications. The role is responsible for ensuring system stability, performing
advanced troubleshooting, analyzing business requirements, and supporting
integrations across mission -critical platforms.The position may operate at Senior or Expert level depending
on experience and technical depth.

Key Responsibilities

• Provide
  Level 2/3 application support for enterprise systems (ERP, CRM, HRMS,
  Finance Systems, etc.).
  
• Analyze
  application incidents, identify root causes, and implement permanent
  fixes.
  
• Monitor
  system performance and ensure high availability and reliability.
  
• Work
  closely with business users to gather requirements and translate them into
  system solutions.
  
• Perform
  application analysis, configuration, and functional troubleshooting.
  
• Execute
  SQL queries for data validation, reporting, and issue resolution.
  
• Support
  application integrations, APIs, middleware, and data workflows.
  
• Manage
  incidents, problems, and change requests in line with ITIL processes.
  
• Coordinate
  with development, infrastructure, database, and vendor teams.
  
• Participate
  in system upgrades, patches, testing, and release deployments.
  
• Prepare
  documentation, user guides, knowledge base articles, and process flows.
  
• Ensure
  compliance with IT governance, security, and regulatory standards.
  
• Mentor
  junior team members and provide technical guidance (for expert -level
  candidates).
  
• Drive
  continuous improvement and optimization initiatives.
  

Requirements

• Bachelor’s
  Degree in Computer Science, IT, Engineering, or related field.
  
• 6–12+
  years of experience in enterprise application support and/or application
  analysis.
  
• Strong
  understanding of application architecture and system integrations.
  
• Hands -on
  experience with SQL databases (query writing, troubleshooting, data
  validation).
  
• Knowledge
  of APIs, web services, and integration frameworks.
  
• Experience
  with monitoring tools and ticketing systems (ServiceNow, Jira, etc.).
  
• Familiarity
  with ITIL processes (Incident, Problem, Change Management).
  
• Exposure
  to Windows and/or Linux server environments.
  
• Basic
  scripting knowledge (PowerShell, Shell, Python) is an advantage.
  
• Strong
  analytical, problem -solving, and stakeholder communication skills.
  
• ITIL
  certification preferred