Senior Counsel Trading and Marketing

JOBDESCRIPTION: Software Trainer & Service Desk Analyst(Salarystarting at$70K)

• Weare looking for someone confident, able to work independently,learn software and be a proactive team player who loves a
  
• Thisperson will own the software training programs, includingdeveloping training materials, building a learning managementsystem, and will be responsible for training new hires internallyas well as external customers in person and
  
• Thegoal of this role is to enable better-informed customers to reducesupport requests, alleviate customer frustration and increasecustomer
  
• Theideal candidate will be polished, professional, have a positive,upbeat attitude, and have previous software training experienceworking in a similar type of work
  
• Theperfect fit will have a balance of instructional design &training, communication, organization, technical and people
  
• Hands-onexperience with Windows 10, Office 365,WorldoxorNetDocs,Kofax PDF Pro, Citrix Sharefile, HP laptop / desktop computers, iOS/ Android smartphones, Digital dictation, . VoIP phones, Mac o/s,HP printers and will behelpful
  

RESPONSIBILITIES:

• Ownthe overall software trainingprograms
  
• HelpdeskRequests
  
• Learningall facets of the WWHGD software and relatedproducts
  
• Developan internal employee training program and administerit
  
• Provideone-on-one training with customers in person andremotely
  
• Developerand maintain articles in knowledgebases
  

Requirements

QUALIFICATIONS

• HighSchool graduate or highereducation/trainingand/or equivalent working
  
• Proven,prior software trainer experience ( 5years).
  
• Abilityto prioritize effectively and handle shifting priorities
  
• Abilityto balance empathy and accountability with a client, to executeeffective training
  
• StrongInterpersonal skills for both compassion for customers and ateam-first attitude withteammates
  
• Instructionaldesign and technical documentation skills for developing trainingcontent
  
• Excellentwritten and verbalcommunication
  
• Excellentorganization skills anddetail-oriented
  
• Abilityto learn new software and then teach it toothers