Senior Engineer - Apex Support

Skills & Experience:

• Strong experience supporting Oracle APEX applications, including troubleshooting, maintenance, and user support. 


• Good understanding of Oracle Database architecture and application development concepts. 


• Proficiency in SQL and PL/SQL for debugging, data validation, and performance tuning. 


• Experience working with Oracle APEX components such as pages, forms, reports, workflows, and APIs. 


• Ability to handle application enhancements, minor customizations, and configuration changes. 


• Experience with data integration and reporting support within Oracle-based environments. 


• Familiar with monitoring tools, incident management, and ITSM processes (e.g., ServiceNow). 


• Strong analytical and problem-solving skills to resolve application and data-related issues. 


• Ability to collaborate with L3/technical teams for complex troubleshooting and fixes. 


• Understanding of basic security, access control, and user role management in enterprise applications.

• Manage day-to-day operations of Oracle APEX applications and related database systems, including application support, configuration, and access management. 
• Perform regular health checks to ensure optimal application performance, availability, and data integrity.
• Proactively monitor application workflows and data processes to maintain accuracy, consistency, and reliability. 
• Handle incidents and problems related to Oracle APEX applications, ensuring timely resolution in line with SLAs. 
• Provide end-user support for issues related to application access, functionality, and reporting. 
• Implement application updates, performance tuning, and configuration changes to ensure system efficiency and stability.
   

• Bachelor’s degree in Information Technology, or a related field (preferred). 
• 4–6+ years of experience in Oracle application support or Oracle APEX environments. 
• Strong hands-on experience with SQL and PL/SQL. 
• Experience supporting Oracle-based applications and web-based systems. 
• Familiarity with Oracle APEX development and support lifecycle is a plus. 
• Understanding of ITIL processes (Incident, Problem, and Change Management). 
• Strong communication skills and ability to support end users effectively.