Senior Server

Job Description - Senior Server (240001TY)

Job Description

Description

To serve customers and to attend to the customer’s needs and ensure compliance of work station to the Foodmark operational standards.

DUTIES AND RESPONSIBILITIES

· Arranges tables, chairs, plates and table settings as prescribed.

· Obtains current information regarding soup of the day and lunch special, as well as menu items not available for the day.

· Receives, smiles, greets and ushers guests to table.

· Presents menus and answers all questions regarding food and drink items.

· Removes excess table settings when customers are seated.

· Takes and repeats customers’ orders and helps in selecting food items as necessary.

· Suggests and promotes specialty of the house, promotions and seasonal products.

· Makes sure orders are served promptly to customers and attends to additional orders and requests.

· Clears dirty dishes and merchandise additional menu items, including dessert, coffee, tea, etc.

· Presents guest checks or chits, receives payments and remits payments to the cashier.

· When customers are ready to leave, ushers them out with a smile and says,

“Thank you, sir. Thank you, ma’am. Come again.”

· Cleans tables and refilling water pitchers and ice buckets. Resets the table as needed.

· Maintains cleanliness in the dining area.

· Attends to customers’ needs, requests, suggestions, inquiries and complaints.

· Prepares, cleans, and maintains the waiter station and dining area.

· Handles minor customer complaints, and refers major complaints to the Dining Supervisor.

· Replaces and refills condiments.

· Assists in conducting inventory of utensils.

· Performs other duties as assigned.

• To ensure accurate cash, credit card and voucher management in accordance with policies and procedures

Knowledge, Skills & Experience

Education

College graduate preferred but not required