Service Manager

Our client, a leading luxury automotive brand, is seeking an experienced Service Manager to join their team in Doha, Qatar. The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through exceptional service and care. 

Responsibilities:

• Manage all service operations to ensure adherence to quality and customer satisfaction standards.
• Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
• Maximize aftersales opportunities, ensuring growth in parts and accessory sales to meet or exceed revenue targets.
• Lead and develop a cross-functional team, enhancing expertise through regular training and mentoring.
• Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
• Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
• Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
• Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.

Qualifications:

• Bachelors degree in Business Administration, Mechanical Engineering, or a related field.
• 5+ years of experience in customer service management within the automotive industry.
• Proven track record in aftersales service management and sales optimization.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, capable of building rapport with customers and team members.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Familiarity with dealership management systems and CRM software is an advantage.
• Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.
• Proficiency in English and Arabic is a must.