Spa Sales Executive

As a Spa Sales Executive, you are responsiblefor greeting and assisting clients to deliver an excellent Guestand Member experience. A Spa Sales Executive will also be requiredto manage customer feedback and be an effective sales person.Specifically, you will be responsible for performing the followingtasks to the highest standards: • Assist guests andvisitors in an appropriate and timely manner • Promoteresort memberships to guests and visitors • Accompanyevery interested party around the Resort, to promote Memberships,ESPA Life and Fitness activities • Actively promoteproducts and services of the Spa • Act as a representativeof all products and services of the hotel and actively promote tospa guests and members • Assist Spa Reception withreservations for treatments • Work as part of the team andassist where and when necessary • Manage guest feedbackeffectively to ensure both challenges and/or compliments areescalated to enable long-term improvements in products and services• Ensure guest experience is proficient includingbookings, payments, and consultation cards • Adhere tocash handling procedures • Interact and communicateeffectively with Members, guests, management and team members• Upsell Spa number and length of treatments, and latestdepartmental incentives • Reach target for membership andupsell spa treatment as per monthly budget • Reportaccidents, maintenance issues, and other incidents •Ensure compliance with all health and safety regulations •Attend ESPA life training • Retail ESPA products aftereach treatment, liaise with Spa Therapist on home prescription card• Sell Gift Card • Follow ESPA Life, Forbes andLQA standards • Offer Spa tours to guests and visitors• Maintain confidentiality, regarding all informationabout guests and the business • Report any suspiciousbehavior prior treatment for the safety of the team What are welooking for? A Spa Sales Executive serving Hilton brands is alwaysworking on behalf of our Guests and working with other TeamMembers. To successfully fill this role, you should maintain theattitude, behaviours, skills, and values that follow: •Committed to delivering a high level of customer service •Excellent grooming standards It would be advantageous in thisposition for you to demonstrate the following capabilities anddistinctions: • Excellent attention to detail •High standards of cleanliness • Ability to work in aconsistently professional and helpful manner • PreviousSpa experience • 1 or 2 years’ experience insales • Ability to see the opportunity, and act on it tosecure revenue for Spa & Recreation department •Strong selling skills • High level ofcreativity