Sr. Associate - Process Excellence - Software Quality Assurance (SQA)

Experience

3-5 Years

Job Description

• Understand Integrated Management System in-line with ISO 9001, ISO 27001 and CMMI Level 5.

• Establish project defined process in-line with client requirements and IMS.

• Conduct Facilitations, internal Audits, configuration audits & release audits and publish respective reports.

• Collection and Verification of project metrics on monthly basis.

• Support Project Managers on Quantitative Project Management.

• Plan and schedule internal Audits.

• Analyze internal audit findings on Quarterly and Yearly basis to identify CAPA.

• Identification of IMS changes / Improvements and incorporate changes to IMS.

• Establish PPBs and PPMs at organizational level by using SQC techniques and Regression models.

• Participate in Project / Quality Management Reviews

• Conduct trainings and perform workshops at Organizational level.

• Communicate with internal / external customers.

• Accountable for assigned responsibilities. 

Required Technical/ Functional Competencies

Process Definition:

• Has basic knowledge (awareness) of process definition concepts and terminology.


• Have Limited experience in defining processes, and require guidance and support to effectively document and communicate process flows.

Quality Management:

• Basic understanding of Process Excellence and Quality Management.


• Can identify basic concepts and terminology related to quality management, such as key performance indicators (KPIs), quality control tools, and statistical process control (SPC).

Standards and Models:

• Solid working knowledge of Process Excellence standards and models.


• Has thorough understanding of one or more quality standards and process models.


• Have practical experience in applying them to real-world scenarios and have achieved measurable results.

Facilitation:

• Possess a deeper understanding of facilitation methodologies.


• Has experience of project process definition, conducting facilitations for the projects and sharing the reports.

Audits:

• Have solid understanding of the audit process and can conduct audits with minimal supervision.


• Provide comprehensive audit reports and recommendations for improvement.

Process Management:

• Has good understanding of process management concepts and terminology.


• Demonstrates the ability to execute and improve processes independently.


• Can analyze and identify process gaps, propose solutions, and implement process changes under supervision.

Measurements and Improvement:

• Practical experience in using basic measurements and improvement tools and techniques on the project.


• Can collect data and use basic analysis to identify opportunities for improvement and make recommendations in projects.

Required Behavioral Competencies

Accountability:

• Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

• Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

Certifications