Sr. Specialist Rider Engagement

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

This role will focus on the experience and engagement of the talabat riders in Qatar! Working closely with

the regional logistics engagement team, we want to drive engagement & great experience for the riders.

In this role, you need to work a lot with our riders and with several different stakeholders while

understanding data and building on insights to improve the rider experience.

What’s On Your Plate?

● The role is wide-ranging, encompassing the efficient management of rider engagement activities through various projects, including social events, sporting events, performance management, cultural change, and corporate responsibility.

● You will use a range of rider feedback to regularly update/inform activities, including our internally generated feedback

● Analyze and recognize patterns in rider data (i.e., metrics such as employee survey results and labor turnover, etc.) to shape engagement activities, drive action through the line, maximise impact and evaluate success.

● Build relationships and collaborate across the business to understand and meet rider engagement requirements while providing high internal customer service levels. You will partner with rider managers, 3PLs, and line colleagues to understand and meet the employee engagement needs of different business areas and minimize churn levels to minimal.

● Work closely with Delivery Hero and other regions to share and gain learnings

● Work on partnerships in all markets to provide benefits for our riders while creating a valuable partnership

What Did We Order?

● You have completed a Bachelor’s or Master’s degree.

● Preferably, you gained 2+ years of work experience in high-growth startups, tech companies, consulting or IB

● Strong Excel and data management skills

● SQL & Tableau, Looker is a big plus

● You are a doer and a free thinker. You accept and constantly adapt to change

● Willing to question the status quo when needed

● Team player. We are looking for someone who fits the team, and the company culture

● Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles