Technical Support Resource - Microsoft Dynamics

Provide L2 support for Microsoft Dynamics 365 in a banking environment, ensuring smooth operations, quick issue resolution, and minimal downtime.

Key Responsibilities:

• Handle user tickets, troubleshoot technical issues, and escalate as needed.

• Support D365 modules, workflows, and integrations.

• Coordinate with vendors and internal teams for fixes.

• Maintain logs and follow ITIL/change management processes.

Requirements:

• 2+ years experience in D365 support (Finance & Operations / CRM).

• Knowledge of basic configurations, Power Platform, SQL, and integrations.

• Banking/financial services experience is an advantage.

• Strong communication and customer service skills.