M

TOC Supervisor

icon building Company : Madre Integrated Engineering
icon briefcase Job Type : Full Time
icon geo-alt Doha, Qatar

Job Description - TOC Supervisor

Leads the dedicated Terminal Operations Centre cover, ensuring the TOC systems and
displays are supported at all times.

Responsibilities:
  • Supervise dedicated TOC cover on every shift and support QROC activities.
  • Monitor TOC systems, video walls and displays; give TOC faults priority response.
  • Coordinate with the TOC operations team and MATAR.
  • Escalate TOC-affecting incidents immediately.
  • Maintain TOC operational logs and handover.


Requirements

Qualifications & certifications
  • Diploma/degree in IT/engineering.
  • ITIL Foundation.
  • AV/video-wall and monitoring familiarity.
Experience: Five or more years in an operations-centre or NOC environment, with supervisory experience.
Competencies
  • Situational awareness.
  • Priority response.
  • Communication.
  • Composure.
Key performance indicators
  • TOC availability.
  • Priority-response times.
  • Handover quality.
Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR
HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR-
authorised devices only.

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