TS Engineer

Position:-TS engineer

Contract : 9 Months 

Locally available in Qatar with valid visa, immediate joiner

Job Summary :

Responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems and support of various functions related to IT systems across "the Group". He/She has to identify the nature of problem, run diagnostic tools to resolve problems and then follow up with end users to ensure issue has been resolved.

Job Responsibilities:

- Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.

- Ensure that standard operations procedures are followed as per established ITIL process.

- Provide accurate information on IT products and services with highest level of end user satisfaction.

- Remotely provide technical assistance to user queries and problems.

- Escalate unresolved issues to the next level of support team.

- Ability to document the situation properly and share the knowledge across the teams.

- Following up with end user's and service teams until tickets are resolved.

- Prepare and share ticket status reports.

- Review and analyze common complaints and problems to identify permanent fix.

- Achieve SLAs for resolution on incidents and service requests.

- Exercise patience and professionalism during stressful situations.

Qualifications:

- Bachelor Degree / Diploma in Computer Science or equivalent

- Minimum 4 years of relevant experience in technical support

- IT industry certifications such as CCNA, MCSE, ITIL Certification an added advantage