Commis

The Customer Service Representative CSR interacts with customers via phone, email and phone test messages to resolve issues and provides information in response to inquiries about products and This position de-escalates customer concerns and supports customers by providing product/services information and resolves any emerging problems that our customers might face with accuracy and The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer

This position is a REMOTE

Responsibilities:

• Managing order processing for customers using proprietary order-entry
  
• Work with customers, sales reps and sales management over the phone and
  
• Work with our technical support and collection personnel to expedite orders and resolve customer
  
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or
  
• Refer unresolved customer grievances to designated departments for further investigation
  
• Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of
  
• Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to
  
• Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and
  
• Follow up with open issues until the customer confirms the matter is
  
• Consistently check to ensure that appropriate changes were made to resolve customers problems
  
• Provide solutions to users via support tickets as well as phone
  

Requirements:

• Ability to pick up new processes and technologies quickly
  
• Outstanding telephone etiquette
  
• Great follow up
  
• Excellent time management skills to meet goals and deadlines
  
• Ability to multitask effectively; organized and dependable
  
• Strong written & verbal communication skills
  
• Proficiency with MS Office applications -- Word, Excel, Outlook
  

Education and Experience:

• High School Diploma or equivalent required
  
• Proficiency in relevant computer applications and call center systems
  
• Excellent typing skills
  
• Proficiency using the Google Suite of products
  

Benefits:

• A comprehensive new hire training program designed to help set you up for success: We are willing to train a motivated individual that meets the other requirements of the position!
  
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  
• Paid On-The-Job Training & Professional Development Programs
  
• Multiple coverage levels for Medical, Dental, & Vision
  
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
  
• Traditional 401(k) and Roth 401(k) with Company match
  
• Flexible Spending Accounts
  
• Basic and AD&D Life Insurance
  
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
  
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
  
• Closed on Sundays
  
• Diverse Culture and Inclusive Environment
  
• Life insurance