Legal Collections Manager

Legal Collections Manager (Lawyer)

Company: Experts Collection Solutions LLC

Location: Doha, Qatar

Job Type: Full-time

About Us: Experts Collection Solutions LLC is a leading provider of debt recovery services in Doha, Qatar. We specialize in developing effective collections strategies while maintaining positive customer relationships. Our team is committed to maximizing debt recovery while ensuring compliance with legal and regulatory requirements.

Position Overview: We are seeking a dynamic and experienced Collection Manager to join our team. The ideal candidate will have a strong legal background with at least five years of experience practicing law in Qatar. The Collection Manager will be responsible for leading a team of Collections Officers, developing and implementing collections strategies, and ensuring compliance with legal and regulatory requirements.

Responsibilities:

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of Collections Officers, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Assist the collections team in communicating with customers regarding their outstanding debts, providing techniques for negotiating payment plans, settlements, or other resolutions.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Follow up on call center operations, including collection agents and the tele-sales team, ensuring alignment with overall collections strategies.
• Prepare regular reports on collections activities, presenting data and insights to upper management.
• Inform higher management of the need to implement new collection plans or strategies based on performance analysis and industry trends.
• Provide legal advice on collections cases, determining the viability of pursuing certain debts and identifying "dead cases."
• Manage the Sales and Marketing team, providing guidance and support as needed to align their efforts with collections strategies.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.

Required Qualifications:

• Minimum of 5+ years of experience in control and collections, preferably in a supervisory or managerial role.
• Bachelor’s degree in law or a related field.
• Legal background experience is mandatory.
• Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices.
• Proficiency in using collections software and systems.
• Proven track record of meeting or exceeding collections targets.
• Strong understanding of financial statements and credit evaluation.
• Excellent computer skills, including proficiency in Microsoft Office.

Required Skills:

• Strong knowledge of collections practices, laws, and regulations.
• Excellent verbal and written communication skills (Arabic & English), with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
• Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in using collections software and systems.
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
• Excellent attention to detail, ensuring accuracy in all records and communications.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• Lawyer: 5 years (Required)

License/Certification:

• QID (Required)

Location:

• Doha (Required)