Bell Person

Job Description

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Hotel Brand: SPHC
Location: Qatar, Doha
Hotel: Velero Hotel Doha Lusail (DOHVD), Al Majdami Street Lusail P.O. Box 15789
Job number: 127595

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Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.
To keep the highest standard of service established for the dining area. Assist the Outlet Manager in the smooth operation of the restaurant/lounge and production of goods and services through the resources available to him/her. Will be responsible for providing courteous and efficient service of food and beverage to guests at all times. Provide fast, professional and friendly service to all the guests and maintain a healthy work environment with cooperation to fellow colleagues from your team and the entire hotel.
You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.
Regarding the role and responsibilities, you will need to perform the followings;
Responsibilities
Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. Maintains effective communication with all related departments to ensure smooth service delivery. Greets guests upon arrival offering assistance at all times. Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries. Maintains awareness of guest profile through Opera guest profile system. Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out. Deals promptly, efficiently and pleasantly with incoming calls. Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner. Delivers morning newspapers to rooms. Delivers guest messages and other deliveries immediately without delay in a professional manner. Maintains the daily function board and Opera notice board. Suggestively sells Hotel promotion, outlets and facilities at all times. Regularly checks the lobby area, ensuring it is clean and tidy. Ensures Concierge desk and store room is clean tidy and well organized. Receives from the Night Manager Registration cards to be filed and placed in order according to the established procedure. Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations. Maintains regular and effective liaison between other departments with particular emphasis on Front Office. Cooperates in the performance of any reasonable task requested by company manager, executives or guests.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.