Restaurant Duty Manager

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

• Oversee the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with the staff and the suppliers.
• Achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
• exercise effective management skills and take necessary disciplinary actions to address poor staff performance., and also be able to identify ways to decrease the restaurant's operational costs.
• Train, mentor, and coach team members to maintain high standards of service and performance.
• Monitor and manage inventory levels, ordering supplies as needed to meet demand.
• Ensure compliance with health, safety, and sanitation regulations.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with the management team to develop and implement business strategies to achieve revenue and profitability goals.
• Conduct regular staff meetings to communicate updates, goals, and expectations.
• Assist in creating and implementing marketing and promotional initiatives to attract customers.
• Maintain a clean, organized, and welcoming environment for guests and staff.
• Prepare reports and analyze data to identify areas for improvement and implement solutions.
• Perform other duties as assigned by management.
• Ensure all service areas and workflows are in strict compliance with health and local municipality standards

Qualifications

• Bachelors Degree preferred
• Previous experience in a supervisory or managerial role within the restaurant industry.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Fine and Casual dining and upmarket restaurant experience
• Strong management and leadership skills.
• Customer service, multitasking, and interpersonal skills
• Physical stamina to work on your feet throughout your shift
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.