Account Support Representative - Remote Work

Job Description: Qatar Sports Investments is seeking a driven and detail-oriented Account Support Representative to join our team. This position offers the opportunity to work remotely, providing support to our clients and ensuring their needs are met. As an entry-level role, no prior experience is required, making it an excellent opportunity for those looking to start their career in the sports industry.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist clients with account-related inquiries and issues in a timely and professional manner - Process orders, payments, and refunds accurately - Collaborate with the sales team to ensure client satisfaction and retention - Utilize analytical skills to identify trends and opportunities for improvement - Support the finance department with account reconciliation and reporting - Maintain a high level of accuracy and attention to detail in all tasks - Stay up-to-date on industry trends and company policies to provide knowledgeable support

Requirements: - Resilient and passionate about providing excellent customer service - Strong analytical skills with a creative approach to problem-solving - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office suite and CRM software is a plus - High school diploma or equivalent

Benefits: - Paid sick leave - Gym membership - Training & professional development opportunities

Working Environment: At Qatar Sports Investments, we value a flexible work environment that is adaptable to change with speed and efficiency. We strive to create a supportive and inclusive culture that encourages growth and development for all employees.

Equal Opportunity Statement: Qatar Sports Investments is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.