Call Center Manager - Remote Work

Qatar Museums is seeking a motivated and passionate Call Center Manager to join our team on a remote basis. As a leading cultural institution in Doha, Qatar, we are dedicated to promoting art and heritage on a global scale.

Responsibilities: - Manage a team of remote call center agents, overseeing their performance and providing guidance and support as needed - Develop and implement strategies to improve efficiency and effectiveness of the call center operations - Monitor and analyze call center metrics to ensure that KPIs are met and make recommendations for improvement - Handle escalated customer inquiries or issues in a professional and timely manner - Train new agents on call center procedures and best practices - Collaborate with other departments to optimize customer service processes and procedures - Stay up-to-date on industry trends and technology to continuously improve call center operations

Requirements: - 8 years of experience in a call center management role - Strong leadership and communication skills - Excellent decision-making and problem-solving abilities - Ability to work well under pressure and manage multiple priorities effectively - Experience with call center technology and software - High level of emotional intelligence and empathy - Proven track record of meeting and exceeding KPIs - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or a related field is preferred

Personality traits: - Motivated - Passionate

Soft skills: - Teamwork - Decision-making

Benefits: - Free accommodation - Employee discounts - Company transportation

Working environment: At Qatar Museums, we strive to create a collaborative and inclusive working environment that transcends borders. Join us in promoting art and heritage on a global scale.

Equal opportunity statement: Qatar Museums is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-11

If you meet the requirements and are excited to join a dynamic and innovative team, we encourage you to apply for the Call Center Manager position at Qatar Museums.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.