Call Center Manager - Remote Work

Job Description:

Qatar Solar Technologies is seeking a Call Center Manager to join our team on a remote, part-time basis. As a mid-to-senior level professional with at least 7 years of experience in call center management, you will be responsible for overseeing the operations of our virtual call center team.

Responsibilities: - Manage and lead a team of remote call center representatives to ensure excellent customer service and sales support. - Develop and implement call center strategies and processes to increase efficiency and productivity. - Monitor call center metrics and performance indicators to meet or exceed key performance indicators. - Conduct regular coaching and training sessions to enhance the skillset of call center staff. - Handle escalated customer inquiries and resolve complex issues in a timely and professional manner. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints. - Continuously improve call center operations through feedback collection and process improvement initiatives.

Requirements: - 7+ years of experience in call center management, preferably in a remote work setting. - Excellent communication and interpersonal skills. - Demonstrated ability to lead and motivate a remote team to achieve goals and targets. - Strong organizational and analytical skills. - Adaptability to changing priorities and a fast-paced work environment. - Hardworking attitude with a focus on achieving results. - Proven negotiation and cooperation skills. - Bachelor's degree in business administration or a related field (preferred).

Benefits: - Company-provided equipment for remote work. - Life insurance coverage. - Opportunities for training and professional development.

Working Environment: At Qatar Solar Technologies, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our remote work environment encourages collaboration, innovation, and personal growth.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Qatar Solar Technologies is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status recognized by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.