Call Center Manager - Remote Work

Job Description:

Woqod, a leading energy company based in Doha, Qatar, is seeking a highly motivated and experienced Call Center Manager for a remote work position. As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our customer service team, ensuring efficient and effective service delivery to our clients.

Responsibilities: - Manage a team of customer service representatives, providing leadership and guidance to achieve performance targets - Develop and implement strategies to improve customer satisfaction and retention - Monitor call center metrics and KPIs to ensure high-quality service delivery - Conduct regular performance evaluations and provide feedback to team members - Handle escalated customer queries and complaints in a professional and timely manner - Collaborate with other departments to address customer issues and improve processes - Develop training programs and materials to enhance the skills of customer service representatives - Stay updated on industry trends and best practices in call center management

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 6 years of experience in call center management - Strong leadership and people management skills - Excellent communication and interpersonal skills - Energetic and resourceful personality traits - Proven track record of achieving customer service targets - Ability to work remotely and manage a team effectively - Proficiency in MS Office and call center software - Experience working in a fast-paced environment with shifting priorities

Benefits: - Travel opportunities - Retirement plan - Paid sick leave

Equal Opportunity Statement: Woqod is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are looking for a challenging and rewarding opportunity as a Call Center Manager at Woqod, apply now before the deadline on June 26, 2024. Join our dynamic team and make a difference in the energy industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.