Call Center Specialist - Remote Work

Job Description:

Al Shaqab is looking for a dedicated and adaptable Call Center Specialist to join our remote team in Doha, Qatar. As a part-time associate level employee, you will be responsible for providing excellent customer service and support to our clients over the phone.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner. 2. Provide accurate information about products or services and assist customers with placing orders or resolving issues. 3. Resolve customer complaints and ensure customer satisfaction. 4. Follow communication scripts and maintain a positive attitude during interactions with customers. 5. Keep records of customer interactions, transactions, and complaints in a timely manner. 6. Collaborate with team members to improve customer service processes and procedures. 7. Meet or exceed customer service goals and targets on a regular basis. 8. Stay up-to-date on company products and services in order to provide accurate information to customers.

Requirements: 1. Minimum of 3 years of experience in a call center or customer service role. 2. Excellent communication skills and ability to multitask effectively. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team in a remote setting. 5. Adaptable personality traits and a cooperative attitude towards colleagues and customers. 6. Proficiency in using customer service software and Microsoft Office applications. 7. Flexibility to work part-time hours including evenings and weekends.

Benefits: 1. Joining bonus for new employees. 2. Relocation allowance for eligible candidates. 3. Gym membership to promote a healthy work-life balance.

Working Environment: Join Al Shaqab and embrace a culture that challenges norms and encourages bold thinking. We foster a collaborative and inclusive work environment where your ideas are valued and your contributions make a difference.

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, age, national origin, disability, genetic information, or any other protected status under applicable laws.

Deadline to Apply: May 29, 2024

Apply now to join our team as a Call Center Specialist and make a positive impact on our customers' experience with Al Shaqab.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.