Call Center Specialist - Remote Work

Job Description: Qatar National Broadband Network is seeking a part-time Call Center Specialist to work remotely from Doha, Qatar. As an Associate Level employee with at least 4 years of experience in customer service, you will be responsible for providing exceptional customer service through phone calls, emails, and chat to resolve customer issues and inquiries. The ideal candidate will be motivated, hardworking, and possess excellent teamwork and communication skills.

Responsibilities: 1. Handle inbound and outbound calls from customers in a professional and courteous manner. 2. Provide accurate information and assistance to customers regarding products and services. 3. Resolve customer complaints and issues in a timely and efficient manner. 4. Update customer records in the database with accurate and detailed information. 5. Collaborate with team members to ensure consistent and high-quality customer service. 6. Meet or exceed productivity targets and service level agreements. 7. Continuously strive to improve customer satisfaction and loyalty.

Requirements: 1. 4 years of experience in a customer service or call center role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficient in using computer systems and software applications. 6. Must have a quiet and professional workspace at home with reliable internet connection. 7. Must be able to commit to part-time hours and work flexible shifts as needed.

Benefits: 1. Free accommodation provided by the company. 2. Visa sponsorship to work in Qatar. 3. Medical coverage for health-related expenses. 4. Opportunity for growth and advancement within the company.

Working Environment: At Qatar National Broadband Network, we focus on exceeding customer expectations and delivering delight with every interaction. Our team is dedicated to providing top-notch customer service and creating positive experiences for our customers.

Equal Opportunity Statement: Qatar National Broadband Network is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from individuals of all backgrounds and experiences.

Deadline to apply: 2024-06-29

Join us in providing exceptional customer service and making a positive impact in the telecommunications industry! Apply now to be a part of our remote Call Center Specialist team at Qatar National Broadband Network.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.