Chat Support Manager - Remote Work

Job Description:

Al Jazeera Media Network is seeking a Chat Support Manager to join our team in a remote work position. As the Chat Support Manager, you will be responsible for overseeing and managing our chat support team to ensure seamless communication with our customers. This is a part-time position at a mid-to-senior level, requiring at least 6 years of experience in a similar role.

Responsibilities: - Manage and supervise the chat support team, providing guidance and direction as needed - Monitor chat support interactions to ensure quality and consistency in customer service - Develop and implement chat support strategies to improve efficiency and customer satisfaction - Train and onboard new chat support team members - Collaborate with other departments to address customer inquiries and resolve issues - Analyze chat support performance metrics and provide recommendations for improvement - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Bachelor's degree or equivalent experience in a related field - 6+ years of experience in chat support or customer service, with at least 2 years in a managerial role - Strong communication skills, both written and verbal - Ability to work independently and adapt to a remote work environment - Strategic planning skills and the ability to think critically - Adaptability and flexibility in a fast-paced and changing work environment

Personality Traits: - Independent, able to work autonomously and make decisions - Adaptable, able to pivot quickly and adjust to changing circumstances

Soft Skills: - Strategic planning, able to develop and execute plans to achieve goals - Adaptability, able to respond effectively to changes in priorities or circumstances

Benefits: - Free accommodation and food for employees who choose to work from the Doha office - Profit sharing opportunities based on performance and contribution to the team - Recognition and rewards based on individual performance and merit

Working Environment: At Al Jazeera Media Network, we value diversity and foster an inclusive work environment where all employees are recognized and rewarded based on their performance and merit.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and we welcome and encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability. We believe in creating a diverse and inclusive workplace where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.