Chat Support Manager - Remote Work

Job Description:

Estithmar Holding is seeking a Chat Support Manager to join our team on a part-time basis while working remotely. As a mid-to-senior level position, the Chat Support Manager will be responsible for overseeing all aspects of our chat support department, ensuring efficient and effective communication with customers.

Responsibilities: 1. Manage a team of chat support agents, providing guidance, training, and support as needed. 2. Develop and implement strategies to improve customer satisfaction and increase chat support efficiency. 3. Monitor chat support performance metrics and make data-driven decisions to optimize team performance. 4. Collaborate with other departments to address customer inquiries and resolve issues in a timely manner. 5. Update and maintain chat support scripts and knowledge base to ensure accurate and consistent responses. 6. Stay up-to-date on industry trends and best practices in chat support to continuously improve department operations. 7. Handle escalated customer inquiries and complaints, demonstrating a high level of professionalism and problem-solving skills. 8. Develop and implement quality assurance procedures to ensure high standards of service delivery.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Minimum of 6 years of experience in chat support or customer service. 3. Strong communication skills and the ability to effectively lead a team. 4. Independent and resilient personality traits to handle challenging situations. 5. Excellent planning and critical thinking skills to effectively manage chat support operations. 6. Proficiency in chat support software and platforms. 7. Strong attention to detail and a commitment to providing exceptional customer service.

Benefits: 1. Relocation allowance for eligible candidates. 2. Retirement plan options to support long-term financial planning. 3. Free food provided during working hours. 4. Opportunities to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: Estithmar Holding is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-12

If you meet the requirements and are excited to join a dynamic team in a remote work setting, we encourage you to apply for the Chat Support Manager position at Estithmar Holding.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.