Chat Support Representative - Remote Work

Job Description:

Katara Hospitality is seeking a motivated and hardworking Chat Support Representative to join our team on a part-time basis. This is a remote work position, allowing you to work from the comfort of your own home. As a Chat Support Representative, you will be responsible for providing excellent customer service and support to our clients through online chat platforms.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Provide troubleshooting assistance for technical issues - Escalate unresolved issues to the appropriate team members - Maintain a high level of product knowledge to effectively assist customers - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed customer satisfaction goals - Assist with other duties as needed

Requirements: - 4 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Excellent decision-making abilities - Ability to effectively present information and respond to questions from clients - Must be motivated and hardworking - Must be detail-oriented and able to multi-task effectively - Proficiency in using online chat platforms - Experience with CRM software is a plus

Benefits: - Competitive salary - Travel and spending expenses covered - Retirement plan - Paid Time Off (PTO)

Working Environment: At Katara Hospitality, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive work environment where all employees can thrive and succeed.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.