Client Service Assistant - Remote Work

Job Description:

Mall of Qatar is seeking a motivated and resourceful Client Service Assistant to join our team for remote work in Doha, Qatar. As a part-time Associate Level position, the Client Service Assistant will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and professional manner.

Responsibilities: 1. Communicate with clients via phone, email, and online chat to address their inquiries and resolve any issues they may have. 2. Maintain accurate and up-to-date client records and documentation. 3. Collaborate with team members to ensure a seamless client experience. 4. Conduct research to gather relevant information for client requests. 5. Assist in the development and implementation of client service strategies. 6. Monitor client feedback and satisfaction levels to identify areas for improvement. 7. Provide administrative support to the client service team as needed. 8. Uphold company policies and procedures to ensure compliance with regulations.

Requirements: 1. Bachelor's degree preferred. 2. Minimum of 4 years of experience in a customer service or client-facing role. 3. Resourceful and reliable with excellent communication skills. 4. Strong research skills and ability to work well in a team environment. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Ability to multitask and prioritize tasks effectively. 7. Excellent problem-solving and decision-making abilities. 8. Must have a stable internet connection and a quiet workspace for remote work.

Benefits: - Gym membership - Retirement plan - Visa sponsorship

Working Environment: At Mall of Qatar, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration and innovation, and we strive to provide a supportive and inclusive work environment for all employees.

Deadline to Apply: 2024-04-17

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.