Client Support Officer - Remote Work

Job Description

Sidra Medicine is seeking a Client Support Officer to join our team on a part-time remote basis. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. This role is perfect for someone who is resilient, resourceful, and enjoys working in a fast-paced environment.

Responsibilities: - Respond to client inquiries promptly and professionally via phone, email, or live chat - Provide product information and support to clients - Address and resolve client complaints or issues in a timely manner - Work closely with the sales team to ensure seamless communication with clients - Maintain accurate records of client interactions and transactions - Collaborate with other team members to improve overall customer experience - Stay up-to-date on company products, services, and policies - Provide feedback to management on client needs and preferences

Requirements: - 1 year of experience in a customer service or client support role - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and customer relationship management (CRM) software - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Free food - Vision insurance - Disability insurance

Working Environment: At Sidra Medicine, we believe in recognizing and rewarding employees based on performance and merit. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Sidra Medicine is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.