Client Support Officer - Remote Work

Job description:

Vodafone Qatar is currently seeking a Client Support Officer to join our team on a part-time basis. As a Client Support Officer, you will be responsible for providing exceptional customer service and support to our clients remotely. This position requires a high level of independence and drive to ensure that our clients receive the best possible service.

Responsibilities: - Responding to client inquiries and resolving issues in a timely and professional manner - Providing product and service information to clients - Troubleshooting technical issues and escalating complex problems to the appropriate team - Maintaining accurate records of client interactions and transactions - Identifying opportunities to upsell or cross-sell products and services to clients - Collaborating with other team members to ensure a seamless customer experience - Continuously improving processes and procedures to enhance customer satisfaction

Requirements: - Minimum of 4 years of experience in a client support role - Strong communication skills and the ability to work independently - Demonstrated adaptability and the ability to thrive in a fast-paced environment - Leadership skills to effectively manage client relationships - Experience working remotely is a plus - High school diploma or equivalent required

Personality traits: - Independent - Driven

Soft skills: - Adaptability - Leadership

Benefits: - Parental leave - Visa sponsorship - Training & professional development opportunities

Working environment: At Vodafone Qatar, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and empowering work environment for all employees.

Deadline to apply: May 11, 2024

Equal opportunity statement: Vodafone Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.