Contact Center Assistant - Remote Work

Job Description:

We are looking for a Contact Center Assistant to join our team at Qatar Steel Company. This is a part-time remote work position based in Doha, Qatar, with the possibility of transitioning to full-time in the future. As an entry-level position, no prior experience is required, but 1 year of relevant experience would be beneficial.

Responsibilities: - Answering customer inquiries via phone, email, and live chat - Providing accurate information about products and services - Resolving customer complaints and issues in a professional and timely manner - Assisting with order processing and tracking - Collaborating with other team members to ensure a seamless customer experience - Adhering to company policies and procedures at all times - Updating customer records and databases with relevant information

Requirements: - Resourceful and adaptable personality traits - Strong teamwork and persuasion soft skills - Excellent communication skills, both verbal and written - Proficiency in Microsoft Office and customer service software - Ability to multitask and prioritize workload effectively - High school diploma or equivalent - Ability to work independently and meet deadlines

Benefits: - Retirement plan - Medical coverage - Dental insurance

Working Environment: At Qatar Steel Company, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a supportive and inclusive work environment where all employees can thrive and grow.

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, age, gender, sexual orientation, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: Please submit your application by June 3, 2024. We look forward to welcoming a motivated and dedicated Contact Center Assistant to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.