Contact Center Associate - Remote Work

Job Description:

Qatar Airways Cargo is looking for a dedicated and energetic Contact Center Associate to join our team, working remotely on a part-time basis. As a Contact Center Associate, you will be responsible for handling customer inquiries and providing excellent customer service through various communication channels.

Responsibilities: 1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. 2. Assist customers with booking cargo shipments, tracking shipments, and resolving any issues or concerns. 3. Communicate effectively with other departments to ensure accurate and timely information is provided to customers. 4. Maintain detailed and accurate records of all customer interactions and transactions. 5. Collaborate with team members to improve processes and enhance the overall customer experience. 6. Adhere to company policies and procedures to ensure compliance with industry regulations.

Requirements: 1. 1 year of experience in a customer service or contact center role. 2. Energetic and driven personality with a strong desire to exceed customer expectations. 3. Excellent project management skills and the ability to make effective decisions under pressure. 4. Proficiency in using customer relationship management (CRM) software and other communication tools. 5. Strong communication skills, both verbal and written. 6. Ability to work independently and as part of a team. 7. Flexibility to work evenings, weekends, and holidays as needed.

Benefits: - Profit sharing - Vision insurance - Free accommodation

Working Environment: At Qatar Airways Cargo, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch service and ensuring that our customers have a positive experience every time they reach out to us.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Qatar Airways Cargo is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.