QR5,096 - 6,734 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
As a Contact Center Associate at Mall of Qatar, you will be responsible for providing exceptional customer service through various communication channels. This position is a remote work opportunity, allowing you to work from the comfort of your own home.
Responsibilities: - Handling inbound and outbound calls, emails, and chats from customers - Resolving customer inquiries and issues in a timely and professional manner - Processing orders, returns, and exchanges - Providing product recommendations and information to customers - Maintaining accurate and detailed records of customer interactions - Collaborating with other departments to address customer needs and concerns - Adhering to company policies and procedures regarding customer service standards - Meeting or exceeding performance metrics and targets
Requirements: - 4 years of experience in a customer service or contact center role - Resourceful and confident personality traits - Strong analytical and project management skills - Excellent communication and interpersonal abilities - Ability to work independently and in a team environment - Proficiency in Microsoft Office and customer relationship management (CRM) software - High school diploma or equivalent required, Bachelor's degree preferred
Benefits: - Free food provided during work hours - Paid sick leave - Company transportation for onsite training or meetings
Working Environment: At Mall of Qatar, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing exceptional service to our customers while enjoying a flexible and supportive work environment.
Deadline to Apply: July 22, 2024
Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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