Contact Center Manager - Remote Work

Job Description:

Hamad Medical Corporation is seeking a Contact Center Manager to join our team in a remote work capacity. As the Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that all communications with patients and healthcare professionals are handled in a timely and efficient manner. This role is crucial in maintaining high levels of customer satisfaction and ensuring that our contact center meets performance targets.

Responsibilities: - Develop and implement strategies to improve the overall performance of the contact center - Manage a team of contact center agents, providing guidance, training, and support as needed - Monitor and analyze key performance metrics to identify areas for improvement - Work closely with other departments to address customer issues and improve processes - Ensure that all customer inquiries are handled promptly and professionally - Develop and implement quality assurance processes to ensure consistent service standards - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - 8+ years of experience in contact center management - Strong leadership and communication skills - Ability to work effectively in a remote environment - Reliable and passionate about delivering exceptional customer service - People management skills and emotional intelligence - Bachelor's degree in a related field (preferred) - Knowledge of contact center technologies and best practices

Benefits: - Parental leave - Medical coverage - Vision insurance

Working environment: We offer a flexible environment that adapts to change with speed and efficiency. Our team values collaboration, innovation, and continuous learning.

Deadline to apply: June 25, 2024

Equal opportunity statement: Hamad Medical Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.