Contact Center Officer - Remote Work

Job Description:

Sidra Medicine is seeking a driven and resilient Contact Center Officer to join our team on a part-time remote basis. As an Entry Level position, this role is perfect for individuals looking to gain valuable experience in a dynamic healthcare environment.

Responsibilities: 1. Handle inbound and outbound calls, emails, and live chat inquiries from patients, families, and healthcare professionals. 2. Provide accurate information regarding services, appointments, and general inquiries. 3. Schedule appointments, follow-up with patients, and update records in the system. 4. Collaborate with other departments to ensure smooth communication and coordination of services. 5. Utilize decision-making skills to resolve issues and escalate complex cases as needed. 6. Maintain confidentiality and adhere to data protection regulations. 7. Meet performance metrics related to call quality, efficiency, and customer satisfaction. 8. Participate in training sessions and continuous learning opportunities to stay updated on procedures and policies.

Requirements: 1. 1 year of experience in a customer service or contact center role. 2. Excellent communication skills in English, Arabic or other languages is a plus. 3. Ability to work independently and manage time effectively in a remote setting. 4. Strong cooperation skills to collaborate with team members and other departments. 5. Proven decision-making abilities to handle various scenarios effectively. 6. Comfortable with technology and learning new software applications. 7. High school diploma or equivalent required (Bachelor's degree preferred).

Benefits: 1. Paid sick leave and holidays. 2. Remote work flexibility with company-provided equipment. 3. Opportunity to contribute to a diverse and inclusive working environment that promotes belonging and professional growth.

Equal Opportunity Statement: Sidra Medicine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.