Customer Care Assistant - Remote Work

Job Description:

United Development Company is seeking a part-time Customer Care Assistant to join our team on a remote basis in Doha, Qatar. As a Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Responding to customer inquiries and resolving issues via phone, email, or chat in a timely and professional manner - Providing accurate information about products, services, and company policies - Handling customer complaints and finding solutions to ensure customer satisfaction - Processing orders, cancellations, and returns accurately - Maintaining customer records and updating information as needed - Collaborating with other departments to escalate and resolve customer issues - Monitoring customer feedback and contributing ideas for improvement - Keeping up-to-date with product knowledge and industry trends - Demonstrating excellent communication and interpersonal skills

Requirements: - 3 years of experience in a customer service role - Confident and resourceful personality traits - Strong attention to detail and problem-solving skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency with Microsoft Office and CRM software - High school diploma or equivalent required - Flexibility to work part-time hours on a remote basis

Benefits: - Medical coverage - Dental insurance - Remote work flexibility

Working Environment: At United Development Company, we foster an environment where technology is harnessed to drive innovation and efficiency. As a remote Customer Care Assistant, you will have the opportunity to work in a dynamic and supportive team environment.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: United Development Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.