Customer Care Manager - Remote Work

Job Description:

Hilton is looking for a Customer Care Manager to join our team in a remote work position based in Doha, Qatar. This part-time role is ideal for someone with 7 years of experience and is at a mid-to-senior level in their career. As a Customer Care Manager, you will be responsible for managing a team of customer service representatives to ensure exceptional customer satisfaction and retention.

Responsibilities: - Manage and motivate a team of customer service representatives to achieve departmental goals - Develop and implement strategies to improve customer satisfaction and retention rates - Handle escalated customer inquiries and provide resolutions in a timely and professional manner - Monitor customer service metrics and KPIs to ensure targets are consistently met or exceeded - Collaborate with other departments to resolve customer issues and improve overall customer experience - Conduct regular performance evaluations and provide feedback and coaching to team members - Implement training programs to enhance the skills and knowledge of customer service representatives - Stay up to date with industry trends and best practices in customer care to continuously improve processes

Requirements: - 7 years of experience in customer service or a related field - Proven experience in people management and team leadership - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Innovative thinking and problem-solving skills - Adaptable and resilient personality traits - Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status as provided by law.

Benefits: - Free accommodation - Dental insurance - Vision insurance

Working Environment: Join our team and immerse yourself in a high-energy workplace focused on delivering impactful results. At Hilton, we believe in fostering a supportive and collaborative environment where employees can thrive and grow in their careers.

If you meet the requirements and are excited about the opportunity to work remotely as a Customer Care Manager for Hilton in Doha, Qatar, apply by the deadline of June 7, 2024. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.