Customer Care Manager - Remote Work

As a Customer Care Manager at Qatar Aluminum Limited, you will be responsible for managing the customer care team and ensuring exceptional customer service for our clients. This is a remote work position, offering part-time hours and requiring a minimum of 5 years of experience in a similar role.

Responsibilities: 1. Oversee the customer care team and provide guidance and support as needed 2. Develop and implement customer care policies and procedures to ensure customer satisfaction 3. Handle escalated customer issues and provide resolutions in a timely and efficient manner 4. Monitor customer feedback and implement strategies for continuous improvement 5. Collaborate with other departments to ensure a seamless customer experience 6. Analyze customer data to identify trends and optimize service delivery 7. Train and onboard new customer care team members 8. Prepare reports and present findings to management as needed

Requirements: 1. Motivated and hardworking individual with a strong customer service focus 2. Excellent presentation skills and ability to communicate effectively with customers and team members 3. Demonstrated time management skills and ability to prioritize tasks effectively 4. Minimum of 5 years of experience in a customer care management role 5. Bachelor's degree in Business Administration or related field preferred 6. Proven track record of successfully managing a customer care team 7. Proficiency in CRM software and Microsoft Office applications 8. Ability to work remotely and independently with minimal supervision

Benefits: 1. Joining Bonus 2. Retirement plan 3. Dental insurance

Working Environment: At Qatar Aluminum Limited, we promote equality and fairness for all employees. Our inclusive and diverse work environment allows every individual to thrive and succeed.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: Qatar Aluminum Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.