Customer Care Manager - Remote Work

As a Customer Care Manager at United Development Company, you will play a crucial role in ensuring customer satisfaction and loyalty through remote work. This part-time position offers a great opportunity for a mid-to-senior level professional with at least 6 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer care representatives to ensure exceptional service delivery - Develop and implement customer care strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints in a professional and timely manner - Provide training and guidance to team members to enhance their skills and knowledge - Monitor team performance and provide feedback for continuous improvement - Collaborate with other departments to address customer needs and resolve issues efficiently - Analyze customer feedback and data to identify trends and make recommendations for process improvements - Maintain up-to-date knowledge of industry best practices and trends in customer care

Requirements: - Energetic and passionate about delivering exceptional customer service - Strong negotiation and cooperation skills - Excellent communication and interpersonal abilities - Proven experience in a customer care management role - Proficiency in remote work tools and technology - Bachelor's degree in business administration or a related field preferred

Benefits: - Company-provided equipment for remote work - Paid overtime opportunities - Travel opportunities for team meetings and training sessions

Working Environment: At United Development Company, we strive to cultivate leaders who foster inclusivity and mentorship. You will have the opportunity to work in a supportive and collaborative environment that values personal growth and development.

Equal Opportunity Statement: United Development Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

Deadline to Apply: July 14, 2024

If you meet the requirements and are ready to take on this challenging and rewarding role as a Customer Care Manager, we encourage you to apply today. Join our team and make a difference in customer care excellence!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.