Customer Care Representative - Remote Work

Job Description:

Qatar Rail is seeking a part-time Customer Care Representative to join our team and work remotely from Doha. As a Customer Care Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires a minimum of 2 years of experience in customer service, as well as a driven and confident personality.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner - Listen to customer concerns and provide appropriate solutions - Process customer orders, returns, and exchanges - Maintain accurate customer records and documentation - Collaborate with other departments to resolve customer issues - Stay up-to-date on company products and services to provide accurate information to customers - Assist with special projects and initiatives as needed - Meet and exceed customer satisfaction goals

Requirements: - Minimum of 2 years of experience in customer service - Driven and confident personality - Excellent communication and interpersonal skills - Strong problem-solving abilities - Creativity and critical thinking skills - Ability to work independently and collaborate with a remote team - Proficient in Microsoft Office and CRM software - Must have a reliable internet connection and home office setup - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Disability insurance - Medical coverage - Remote work flexibility - Opportunities for growth and advancement within the company

Working Environment: At Qatar Rail, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best possible service to our customers while supporting each other in a positive and collaborative work environment.

Deadline to Apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.