Customer Care Specialist - Remote Work

Job Description:

Msheireb Properties is seeking a part-time Customer Care Specialist to join our team in a remote work setting. As an Associate Level role, we require a candidate with at least 3 years of experience in customer service or a related field. The ideal candidate will possess traits of resilience and reliability, along with soft skills such as emotional intelligence and cooperation.

Responsibilities: - Respond to customer inquiries and provide assistance via phone, email, or chat - Handle customer complaints and resolve conflicts in a professional manner - Work closely with other team members to ensure a high level of customer satisfaction - Maintain accurate records of interactions with customers - Follow up with customers to ensure their issues have been resolved to their satisfaction - Collaborate with other departments to provide a seamless customer experience - Stay up-to-date on company products and services to better assist customers - Continuously strive to improve customer care processes and procedures

Requirements: - 3 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Ability to work independently in a remote setting - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and customer service software - Ability to remain calm under pressure and handle difficult situations with professionalism - Experience in a remote work environment is a plus

Benefits: - Training & professional development opportunities - Medical coverage - Travel opportunities

Working Environment: At Msheireb Properties, we strive to cultivate a sense of ownership and responsibility at every level. We believe in fostering a collaborative and supportive work environment where all team members are valued and empowered to succeed.

Deadline to apply: 2024-04-17

Equal Opportunity Statement: Msheireb Properties is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.