Customer Service Assistant - Remote Work

Job Description:

We are looking for a Customer Service Assistant to join our team at Ooredoo Q.P.S.C. in a remote work position based in Doha, Qatar. As a Customer Service Assistant, you will be the first point of contact for our customers, providing assistance and support via phone, email, and live chat.

Responsibilities: - Respond to customer inquiries in a timely manner and provide accurate information - Handle and resolve customer complaints or issues with professionalism and empathy - Process orders, returns, and exchanges efficiently - Maintain a positive and professional attitude towards customers at all times - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Continuously seek opportunities to improve customer satisfaction and loyalty

Requirements: - Independent and passionate individual who enjoys helping others - Strong negotiation skills and ability to think critically in challenging situations - Excellent communication skills in both verbal and written forms - High school diploma or equivalent - Experience in customer service is preferred but not required - Ability to work remotely with a stable internet connection and quiet work environment - Proficiency in using basic computer programs and customer service software

Benefits: - Gym membership - Training and professional development opportunities - Free food provided during work hours

Working Environment: At Ooredoo Q.P.S.C., we prioritize quality in all aspects of our work, products, and services. We value teamwork, respect, and dedication to excellence in all that we do.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.