Customer Service Manager - Remote Work

Qatar Airways is seeking a dedicated and experienced Customer Service Manager for a part-time remote position based in Doha, Qatar. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service management, the ideal candidate will be resourceful, adaptable, persuasive, and skilled in decision-making.

Responsibilities: - Lead a team of customer service representatives to ensure exceptional service delivery - Develop and implement customer service policies and procedures - Monitor customer feedback and implement necessary improvements - Resolve escalated customer complaints in a timely and professional manner - Analyze customer service data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Train and mentor customer service team members to enhance their skills and performance - Stay current on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer service management role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Proficiency in customer service software and tools - Ability to work independently and remotely - Prior experience in the airline industry is a plus

Benefits: - Free food - Vision insurance - Parental leave - Professional development opportunities

Working environment: At Qatar Airways, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service to ensure customer satisfaction and loyalty.

Deadline to apply: May 11, 2024

Equal opportunity statement: Qatar Airways is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.