Customer Service Manager - Remote Work

Job Description:

Qatar Mobility Innovations Center (QMIC) is seeking a talented and experienced Customer Service Manager to join our team on a part-time remote basis. As a Customer Service Manager, you will be responsible for overseeing and managing the customer service team, ensuring a high level of customer satisfaction and resolution of customer issues in a timely manner.

Responsibilities: - Develop and implement customer service policies and procedures - Manage and mentor a team of customer service representatives - Handle escalated customer inquiries and complaints - Monitor customer service metrics and goals to ensure team performance - Analyze customer feedback and implement improvements to enhance customer satisfaction - Collaborate with other departments to resolve customer issues - Develop training programs for customer service team members - Stay current on industry trends and best practices in customer service - Provide regular reports and updates to senior management on customer service operations

Requirements: - 7+ years of experience in customer service or a related field - Proven experience in a managerial or leadership role - Excellent communication and interpersonal skills - Energetic and dedicated personality traits - Ability to cooperate and adapt in a fast-paced environment - Strong problem-solving skills - Proficient in Microsoft Office and customer service software - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Employee discounts on company products - Paid sick leave - Dental insurance coverage

Working Environment: At QMIC, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, and we encourage employees to bring their unique perspectives to the team.

Equal Opportunity Statement: Qatar Mobility Innovations Center is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 14, 2024

Join our team and be a part of a dynamic and innovative organization dedicated to revolutionizing the mobility industry. Apply now to become our Customer Service Manager and make a difference in the way we serve our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.