Customer Success Assistant - Remote Work

Job Description:

We are looking for a part-time Customer Success Assistant to join our remote team at Woqod in Doha, Qatar. As a Customer Success Assistant, you will be responsible for providing exceptional support to our customers to ensure their satisfaction and success with our products and services. This role is vital in maintaining strong customer relationships and driving overall customer satisfaction.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions - Monitor customer accounts and proactively reach out to ensure their needs are being met - Collaborate with cross-functional teams to address customer issues and improve the overall customer experience - Assist with onboarding new customers and providing training and resources as needed - Collect feedback from customers and communicate insights to the product development team - Identify opportunities for upselling and cross-selling to increase customer value - Maintain accurate and up-to-date records of customer interactions and transactions

Requirements: - 2 years of experience in a customer-facing role - Strong communication skills and the ability to build rapport with customers - Adaptability and the ability to thrive in a remote work environment - Driven and goal-oriented with a focus on customer success - Emotional intelligence and the ability to empathize with customers - Ability to work independently and prioritize tasks effectively - Proficiency in using customer relationship management (CRM) software - Bachelor's degree in a related field preferred

Benefits: - Gym membership - Visa sponsorship - Employee discounts

Working Environment: At Woqod, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our remote team is collaborative, supportive, and committed to the success of our customers and each other.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Woqod is an equal opportunity employer and we welcome applicants from all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.