Customer Success Assistant - Remote Work

Job Description:

We are looking for a reliable and independent Customer Success Assistant to join our team at Mall of Qatar. This position will be a remote work opportunity, allowing you to work from the comfort of your own home. As a Customer Success Assistant, you will play a crucial role in ensuring the satisfaction and retention of our valued customers.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner - Build and maintain strong relationships with customers to ensure their needs are met - Provide guidance and support to customers in using our products and services - Proactively reach out to customers to gather feedback and address any concerns - Collaborate with other team members to continuously improve the customer experience - Develop creative solutions to enhance customer satisfaction and loyalty

Requirements: - 2 years of experience in a customer-facing role - Strong communication and interpersonal skills - Persuasion skills to effectively influence customer behavior - Creative problem-solving abilities to address customer issues - Ability to work independently and prioritize tasks effectively - Familiarity with customer success best practices and methodologies - Proficiency in using customer relationship management (CRM) software

Personality Traits: - Reliable: Demonstrated ability to consistently meet deadlines and deliver results - Independent: Capable of working autonomously and making decisions without constant supervision

Soft Skills: - Persuasion: Ability to influence the behavior and attitudes of customers - Creativity: Innovative thinking to develop new solutions to customer challenges

Benefits: - Free food provided for remote work days - Parental leave for eligible employees - Remote work flexibility to accommodate personal needs

Working Environment: Our team is dedicated to understanding and exceeding customer expectations, creating a positive and supportive environment for both employees and customers.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and encourage all qualified individuals to apply for our open positions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.