Customer Success Assistant - Remote Work

We are looking for a dedicated Customer Success Assistant to join our team at Silatech. This is a remote part-time position based in Doha, QA, with the opportunity for professional development and growth within the company.

Responsibilities: - Communicate with customers to understand their needs and provide solutions to any issues they may encounter - Assist in onboarding new customers and guiding them through the platform - Develop and maintain strong relationships with customers to ensure their success and satisfaction - Analyze customer data to identify trends and suggest improvements to enhance customer experience - Collaborate with the sales and marketing teams to promote customer engagement and retention - Provide feedback to the product development team based on customer needs and experiences

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills and the ability to empathize with customers - Strong problem-solving skills and the ability to think on your feet - Negotiation skills to reach mutually beneficial agreements with customers - Ability to work independently and collaboratively in a remote environment - Hardworking and adaptable attitude to meet the needs of a high-energy workplace

Benefits: - Training & professional development opportunities to enhance your skills - Free accommodation for remote work arrangements - Medical coverage to ensure your health and well-being

Working environment: At Silatech, you will be part of a dynamic team focused on delivering impactful results for our customers. You will have the opportunity to work in a fast-paced and collaborative environment where your contributions will make a real difference.

Deadline to apply: 2024-05-14

Equal opportunity statement: Silatech is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel valued and respected. We celebrate diversity and are dedicated to providing a fair and inclusive recruitment process for all applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.