Customer Success Assistant - Remote Work

Job Description:

We are looking for a motivated and resourceful Customer Success Assistant to join our team at Al Jazeera Media Network. This is a remote work position based in Doha, QA with part-time hours. As an Entry Level position, we require at least 1 year of experience in a related field.

Responsibilities: - Assist the Customer Success team in managing client accounts and relationships - Provide support to customers via email, phone, and chat - Conduct research to understand customer needs and preferences - Collaborate with internal teams to ensure customer satisfaction - Create reports and analyze data to identify trends and improve customer experience - Help develop and implement strategies to increase customer retention and loyalty

Requirements: - Resourceful and independent, able to work effectively in a remote setting - Strong creativity and research skills to find innovative solutions for customers - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business, Marketing, Communications, or related field

Benefits: - Relocation allowance for qualified candidates - Visa sponsorship for international applicants - Training and professional development opportunities to enhance your skills - Embrace a culture that challenges norms and encourages bold thinking

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, gender, religion, sexual orientation, or any other characteristic protected by law.

Deadline to apply: 2024-05-14

Join our team and be a part of a dynamic and innovative media company that is shaping the future of news and storytelling. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.