Customer Success Assistant - Remote Work

Job Description:

BeIN Sports is seeking a dedicated and motivated Customer Success Assistant to join our team on a part-time basis for remote work based in Doha, QA. As a Customer Success Assistant, you will be responsible for ensuring our customers have a positive experience with our services and products. This role will require strong communication skills, attention to detail, and the ability to problem solve effectively.

Responsibilities: 1. Communicate with customers via email, phone, and chat to provide assistance and resolve any issues or concerns they may have. 2. Ensure customer inquiries are addressed in a timely and professional manner. 3. Collaborate with other team members to identify opportunities to enhance the customer experience. 4. Provide feedback to the sales and product teams based on customer interactions to improve our services and products. 5. Manage customer accounts and maintain accurate records of customer interactions and transactions. 6. Assist in onboarding new customers and providing training on how to use our services effectively. 7. Work closely with the Customer Success Manager to implement strategies for customer retention and satisfaction.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 3 years of experience in customer service or a similar role. 3. Excellent written and verbal communication skills. 4. Strong problem-solving and negotiation skills. 5. Ability to work independently and manage time effectively. 6. Resourceful and resilient personality traits. 7. Proficiency in Microsoft Office and CRM software.

Benefits: - Paid sick leave - Life insurance - Company transportation

Working Environment: At BeIN Sports, we promote equality and fairness for all employees. We strive to create an inclusive and diverse workplace where everyone feels valued and respected.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: BeIN Sports is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.