Customer Success Officer - Remote Work

Job Description:

As a Customer Success Officer at Ooredoo Q.P.S.C., you will be responsible for ensuring the satisfaction and success of our valued customers. This position is remote work, allowing you to work from the comfort of your own home.

Key Responsibilities: 1. Build and maintain strong relationships with customers to understand their needs and goals. 2. Provide excellent customer service and support to resolve any issues or concerns promptly. 3. Proactively identify opportunities to upsell or cross-sell additional products or services to customers. 4. Collaborate with other teams, such as sales and marketing, to drive customer success and retention. 5. Monitor key performance indicators to track and measure customer satisfaction and success. 6. Develop and implement strategies to improve the overall customer experience.

Requirements: - 1 year of experience in customer service or a related field. - Driven and hardworking personality traits. - Strong persuasion and cooperation skills. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits: - Medical coverage - Remote work flexibility - Parental leave

Working Environment: At Ooredoo Q.P.S.C., we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and innovative environment where your ideas will be valued.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected for their unique perspectives and contributions. Discrimination based on race, gender, religion, sexual orientation, or any other protected characteristic is not tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.