Customer Success Representative - Remote Work

Job Description:

Katara Hospitality is seeking a motivated and enthusiastic Customer Success Representative to join our team on a part-time basis. This is a remote work position, allowing for flexibility and work-life balance. As an Entry Level Customer Success Representative, you will be responsible for building and maintaining relationships with our clients, ensuring their success and satisfaction with our products and services.

Responsibilities: - Communicate with clients via email, phone, and virtual meetings to understand their needs and requirements - Provide product demonstrations and training to clients to ensure they are utilizing our products effectively - Act as the primary point of contact for clients, addressing any questions or concerns in a timely and professional manner - Collaborate with internal teams to resolve customer issues and improve the overall customer experience - Monitor customer accounts and proactively identify opportunities for upselling or cross-selling our products and services - Maintain accurate records of client interactions and activities in our CRM system

Requirements: - 1 year of customer service or sales experience - Energetic and hardworking attitude - Strong teamwork and cooperation skills - Excellent communication and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Desire to learn and grow within the company

Benefits: - Remote work flexibility - Life insurance - Training and professional development opportunities

Working Environment: At Katara Hospitality, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide support and resources for personal and professional growth.

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.