Customer Success Specialist - Remote Work

Job Description:

Qatar Electricity & Water Company is seeking a dedicated and energetic Customer Success Specialist to join our team on a part-time basis. This role will be remote, allowing you to work from the comfort of your own home. As an Associate Level position, we require a minimum of 2 years of experience in a customer-facing role.

Responsibilities: 1. Build and maintain strong relationships with customers, ensuring their needs are met and issues are resolved in a timely manner. 2. Onboard new customers, providing training and guidance on our products and services. 3. Proactively reach out to customers to gather feedback and drive product adoption. 4. Collaborate with cross-functional teams to ensure customer satisfaction and retention. 5. Analyze data and trends to identify opportunities for improvement in the customer experience. 6. Provide leadership and guidance to junior team members as needed. 7. Manage your time effectively to meet deadlines and prioritize tasks efficiently.

Requirements: 1. 2+ years of experience in a customer-facing role. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and CRM software. 5. Strong leadership skills and ability to inspire and motivate others. 6. Excellent time management and organizational skills. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: - Visa sponsorship - Parental leave - Paid overtime

Working Environment: At Qatar Electricity & Water Company, we strive for excellence and uphold high standards in all endeavors. Our team is committed to providing the best possible experience for our customers and working collaboratively to achieve our goals.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, religion, gender, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.