Customer Success Specialist - Remote Work

Job Description:

We are looking for a Customer Success Specialist to join our team at Al Shaqab. This is a remote work opportunity based in Doha, Qatar. As a Customer Success Specialist, your primary responsibility will be to ensure customer satisfaction and retention.

Responsibilities: - Build strong relationships with customers and provide excellent customer service. - Understand customer needs and provide solutions to their problems. - Proactively reach out to customers to ensure their needs are being met. - Collaborate with the sales and marketing teams to drive customer success. - Monitor customer satisfaction and take action to address any issues. - Maintain detailed records of customer interactions.

Requirements: - No prior experience is required, but a willingness to learn and grow in the role is essential. - Must be driven and passionate about providing excellent customer service. - Strong decision-making skills and the ability to manage people effectively. - Excellent communication skills, both written and verbal. - Ability to work independently and efficiently in a remote setting.

Benefits: - Joining bonus for new employees. - Employee discounts on company products and services. - Parental leave for new parents.

Working Environment: At Al Shaqab, we strive to spark creativity and motivation in our employees. Our working environment is designed to inspire greatness and encourage collaboration.

Deadline to Apply: Please submit your application by July 22, 2024.

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.